Gungcoe Store Refund & Return Policy

Last Updated: September 13, 2026

At Gungcoe Store, customer satisfaction is important to us. If there is a problem with your purchase, we're here to help.

1. Return Period

• For customers in the United Arab Emirates, eligible products may be returned within 30 days of delivery.
• For customers in any other country than the United Arab Emirates, eligible products may be returned within 14 days of delivery.

To qualify for a return, the item should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

2. How to Return an Item

To start a return, contact us at gungcoestore.76@gmail.com with:

• Your order number
• The reason for your return
• Clear photographs or video of the item (required for damaged, defective, or incorrect items)

Once your return is approved, we will provide you with the return shipping address and step-by-step instructions for packing and sending the item back by mail.

Return shipping costs are the customer's responsibility, except for items that are damaged, defective, or incorrect (see Section 3 below), in which case we will cover the return shipping cost.

Please do not send your return before receiving approval and instructions from us, as items sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue

After reviewing your request, we may offer a replacement, refund, or another appropriate solution. In these cases, we will cover the cost of the return shipping.

4. Change-of-Mind Returns

For eligible products, customers may request a return within the applicable return period stated above (30 days for the United Arab Emirates, 14 days for any other country).

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 business days, and a credit will automatically be applied to your original method of payment. Please note that your bank or payment provider may require additional time to reflect the refund on your statement.

6. Exchanges

• If an item is defective, damaged, or incorrect, we may provide a replacement at no additional cost, where the product is available.
• For change-of-mind requests, we may offer an exchange for a different size, color, or variant of the same product, subject to availability. Any price difference between items, if applicable, will be communicated before the exchange is processed.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests cannot always be guaranteed once an order has entered processing or has already shipped.

8. Non-Returnable Items

Certain products may not be eligible for return because of their condition, use, hygiene considerations, customization, or other applicable restrictions.

9. Contact Us

For questions regarding returns or refunds, please contact Gungcoe Store customer support through our website or at gungcoestore.76@gmail.com.

Gungcoe Store — Smart Tech. Better Living.