Gungcoe Store Refund & Return Policy

Last Updated: August 15, 2026

At Gungcoe Store, customer satisfaction is important to us. If there is a problem with your purchase, we're here to help.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. Change-of-Mind Returns

For eligible products, customers may request a return within the applicable 30-day period.

The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Products that have been used, damaged, modified, or returned without required accessories may not qualify for a refund.

4. Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.

5. Exchanges

If an item is defective, damaged, or incorrect, we may provide a replacement where the product is available.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests cannot always be guaranteed once an order has entered processing or has already shipped.

7. Non-Returnable Items

Certain products may not be eligible for return because of their condition, use, hygiene considerations, customization, or other applicable restrictions.

8. Contact Us

For questions regarding returns or refunds, please contact Gungcoe Store customer support through our website. gungcoestore.76@gmail.com

Gungcoe Store — Smart Tech. Better Living.